Payment & Billing

Our goal at Pioneer Veterinary Services is to serve you and your animal in every way possible. This includes ensuring our veterinary team provides the level of care that fits within your budget. It’s important that your financial commitment and responsibilities are made clear before treatment begins to ensure that we can assist you appropriately.

Full payment of your preliminary bill is required at the time that services are rendered for companion animal services (Small animal and Equine).

For your convenience, we accept the following payment methods: cash, cheque, MasterCard, Visa, debit, and Interac e-transfer.

We offer a wide range of services, testing and treatments in order to give your animal the best chance to thrive. We aim to discuss all medical options with you and help you in deciding on a course of action for diagnostics and treatment that is within your financial means. We are happy to provide written estimates at your request; simply ask your veterinarian, or any member of your veterinary team and we will create one specific to your animal’s needs.
Estimates and treatment plans may change during the course of treatment based on decisions you and your veterinarian make. If you are on a budget, it is your responsibility to let your veterinarian know as soon as possible so that we can customize a treatment plan for you and your animal.

Our veterinary team is fully dedicated to patient care. Occasionally, we will get pulled away from record keeping to tend to immediate patient needs, which means that all treatments and services may not be entered into the patient record at the time a client checks out after a visit.

While we do our best to ensure comprehensive billing is complete when you check out, this may not be possible (especially if we are seeing you on farm). In such cases, a final bill will be completed and sent out by the end of the month in which the service was provided. Owners
have 30 days after receiving a final bill to pay any outstanding charges in full. If payment is not received by this time, our office manager will attempt to establish communication so we can address any miscommunication and establish a financial plan. Accounts will be sent to collections should they remain unaddressed by 90 days post service.

Pioneer Veterinary Services will be transitioning to email distribution for all month-end statements beginning December 1, 2025. This change will help ensure that clients receive their statements promptly and without delays associated with regular mail.

If you believe we may not have your current email address on file, please contact the appropriate clinic so we can update your information:

• Olds Clinic: 403-556-6882
• Sundre Clinic: 403-638-3774

For clients who do not use email, we are happy to arrange an alternative method for receiving your monthly statements. Please reach out to us so we can assist.

We appreciate your understanding and thank you for your continued support of Pioneer Veterinary Services.