Appointment Policies

At Pioneer Veterinary Services, we strive to provide timely, quality care to all our patients. To help us make the best use of our appointment availability and accommodate as many patients as possible, we kindly ask that clients arrive on time and provide at least 24 hours’ notice when cancelling or rescheduling an appointment.

We understand that unexpected circumstances arise and plans can change. However, appointments that are missed or cancelled without sufficient notice may be subject to a cancellation or no-show fee, calculated as a percentage of the scheduled service cost. The fee will vary depending on the type of appointment or procedure booked.

These fees help account for the time and resources reserved for your pet’s care, which often cannot be reassigned to another patient on short notice. Any outstanding cancellation or no-show fees must be paid, and unpaid balances may be subject to our regular collections process. Please refer to our Preliminary and Final Billing policy for further details.

If you arrive late for your appointment, we will do our best to accommodate you. However, depending on how late you arrive and our schedule that day, we may need to shorten or reschedule your appointment to avoid delays for other patients.

We appreciate your understanding and cooperation in helping us provide the best possible care to all our patients.