Appointment Policies

Please respect our time by arriving for your appointments on time and providing 24 hours of notice for any cancellations. We understand that accidents happen; however, if your appointment is missed without reasonable notice or reason, we will charge a cancellation fee to your account. This fee will vary based on the type of appointment that was missed, but will range from $47- $250. These fees have unfortunately become necessary due to an increased demand for our veterinarians, along with increasing numbers of missed appointments without notice. Failure to pay no-show and late cancellation fees may result in your account being sent to collections (see Preliminary and Final Billing for details).
Should you be late to your animal’s appointment, please be aware that you may have to forfeit your appointment time as we are often tightly booked throughout the day. As always, we will try our best to accommodate you at a later time, but this cannot be guaranteed.