What to expect
We are always happy to welcome new clients and patients to our full-service practices located in Olds and Sundre Alberta. You have come to the right place if you value a local, long-standing veterinary relationship, where we treat your animals as if they were our own! We strive to practice the highest quality of practice within your individual needs with courtesy and respect.
Make an Appointment
All of our staff at Pioneer Veterinary Services look forward to your visit!
*Please fill in our new client form prior to your first appointment to help expedite the process!
As a new client of ours, you can expect our full attention to you and your pet’s needs.
When you arrive for your appointment, you will be greeted by our friendly receptionists who will first weigh your pet, and ensure we have the proper information. You will then be placed into a clean and disinfected examination room as soon as we have one available. *
Once in an exam room, your veterinarian or registered technician will take a history in the room. Currently, due to COVID restrictions, we will bring your pet to our treatment room to safely examine your pet. Once examined we will return to the room to discuss our findings, answer your questions and plan any further diagnostics or treatments that fit within your individual budget. Please see our financial options page to review available options for financial support. Our receptionist will then handle billing and schedule any needed follow up.
*Please be aware that it is our goal to see all of our clients and patients on time; However, there will be times where the unexpected emergencies will create delays. We try to ensure that these delays are minimized as much as possible and thank you for your patience during these times. Should there be a delay, we provide coffee and tea in our reception area and you may browse our retail area while you wait. We also will try to contact you in advanced should a large delay be expected.
We are excited to meet you and your animal family members and are happy to answer any questions you may have about veterinary care, or about our clinics here in Central Alberta!
Pioneer Veterinary Services has two full-service practices located in Sundre and Olds, Alberta as well as a primary care facility in Caroline, Alberta. We provide in clinic and on farm visits to a wide range of clients between the three locations. We are more than happy to provide you with a tour in person any time, however, here are a few pictures to get you started!