New Client
We are always happy to welcome new clients and patients to our full-service practices located in Olds and Sundre Alberta. You have come to the right place if you value a local, long-standing veterinary relationship, where we treat your animals as if they were our own! We strive to practice the highest quality of practice within your individual needs with courtesy and respect.
Contact us
Make an Appointment
All of our staff at Pioneer Veterinary Services look forward to your visit!
*Please fill in our new client form prior to your first appointment to help expedite the process!
What to Expect
As a new client of ours, you can expect our full attention to you and your pet’s needs.
When you arrive for your appointment, you will be greeted by our friendly reception team, who will first weigh your pet and ensure we have the correct information on file. You will then be shown to an examination room as soon as one is available.*
Once in the exam room, your veterinarian or registered veterinary technologist will take a history and discuss any concerns you may have. Depending on your pet, the reason for the visit, and any procedures or treatments required, your pet may be examined in the room with you or taken to our treatment area.
Following the examination, your veterinary team will discuss their findings, answer your questions, and recommend any further diagnostics or treatments. We will work with you to develop a plan that considers both your pet’s needs and your individual budget. Please see our Financial Support & Financing page to review available options for financial assistance.
Our reception team will then assist with billing and schedule any necessary follow-up appointments.
*While it is our goal to see all clients and patients on time, unexpected emergencies can occasionally cause delays. We do our best to minimize these delays and appreciate your patience when they occur. Should there be a delay, coffee and tea are available in our reception area, and you are welcome to browse our retail area while you wait. Whenever possible, we will also try to contact you in advance if a significant delay is expected.
We are excited to meet you and your animal family members and are happy to answer any questions you may have about veterinary care or our clinics here in Central Alberta!
Elective Surgeries
We know surgeries can be stressful for pets and pet parents, but you can rest easy: Our highly-skilled, caring team go above and beyond to ensure your pet is carefully monitored and comfortable throughout the process.
Arrival time for our elective surgeries is 8:30 am the day of the procedure, unless otherwise directed*. Our skilled registered veterinary technicians will meet with you to go over our surgical input questionnaire and consent form. This can take up to 10-20 minutes of your time so please plan your morning accordingly! This is to ensure there is no questions or concerns prior to surgery.
Our veterinary team always takes precautions to ensure that your pet receives as safe of anesthetic as possible. We perform a physical exam and pre-anesthetic testing before surgery, monitor your pet carefully during surgery and provide pain medication during recovery.
Once surgery is complete, your surgical technician will call you to schedule a discharge time. Please ensure we have your current phone number for this reason. At the time of discharge, your surgical technician and/or veterinarian will explain homecare and medications and answer any questions you may have.
*Please ensure your pet does not have food the morning of surgery, with the exception of our Rabbit friends. Free choice water for all of our pre-operative patients is acceptable unless otherwise directed. Please call us with any questions or concerns prior to your animal’s surgery date.
We are excited to meet you and your animal family members and are happy to answer any questions you may have about veterinary care, or about our clinics here in Central Alberta!
Sundre
Olds
Pioneer Veterinary Services has two full-service practices located in Sundre and Olds, Alberta . We provide in clinic and on farm visits to a wide range of clients between the two locations. We are more than happy to provide you with a tour in person any time, however, here are a few pictures to get you started!