In this Policy, “personal information” means any information about an identifiable individual. Personal information does not include business contact information, including your name, title, or other similar business information. As a private organization, our collection, use and disclosure of personal information is governed by the Alberta Personal Information Protection Act, SA 2003, c P-6.5 (“PIPA”).
This policy applies to personal information we collect, use, or disclose about you on this Website, or in email, text, and other electronic messages between you and this Website. This policy does not apply to information that we collect offline or through any other means.
The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies.
Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, you may choose not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy.
Information We Collect About You
We collect and use several types of information from and about you, including:
(a) personal information, that we can use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, username, billing and account information, and any other identifier we may use to contact you;
(b) technical information, including any login information, browser type and version, time zone setting, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details; and
(c) non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.
How We Collect Information About You
The information we collect directly from your interactions with Pioneer on or through our Website may include:
(a) information that you provide by filling in forms on our Website, including when completing our New Client Registration Form, online purchases, curbside check-in, and various other forms;
(b) records and copies of your correspondence (including email addresses) if you contact us;
(c) your responses to surveys that we might ask you to complete for research or customer satisfaction purposes;
(d) details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website; and/or
(e) your search queries on the Website.
(a) details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website; and
(b) information about your computer and internet connection, including your IP address, operating system, and browser type.
The technologies we use for this automatic data collection may include:
(b) Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings that are used for browser cookies.
(c) Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Pioneer, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
(a) to present our Website and its contents to you;
(b) to provide you with information, products, or services that you request from us;
(c) to fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it;
(d) to provide you with notices about your accounts or orders;
(e) to send you communications about any promotions, offers, or other marketing efforts Pioneer may be undertaking;
(f) to carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements;
(g) to notify you about changes to our Website or any products or services we offer or provide though it;
(h) to improve our Website, products or services, marketing, or customer relationships and experiences;
(i) to allow you to participate in interactive features, social media, or similar features on our Website;
(j) to measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you;
(k) in any other way we may describe when you provide the information; and/or
(l) for any other purpose with your consent.
Disclosure of Your Information
(a) to our subsidiaries and affiliates;
(b) in accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Pioneer’s assets, in which personal information held by Pioneer about our customers and users is among the assets transferred;
(c) to advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others. We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers target a specific audience;
(d) to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy;
(e) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law;
(f) to enforce or apply our website terms and conditions of use and other agreements, including for billing and collection purposes;
(g) to fulfill the purpose for which you provide it;
(h) for any other purpose disclosed by us when you provide the information; and/or
(i) with your consent.
Transferring Your Personal Information
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Accessing and Correcting Your Personal Information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at firstname.lastname@example.org to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Withdrawing Your Consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at email@example.com.
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact us using the contact information listed above.
Last modified: December, 2021