Our goal at Pioneer Veterinary Services is to serve you and your animal in every way possible. This includes ensuring our veterinary team provides the level of care that fits within your budget. It’s important that your financial commitment and responsibilities are made clear before treatment begins to ensure that we can assist you appropriately.
Full payment of your preliminary bill is required at the time that services are rendered for companion animal services (Small animal and Equine).
Our veterinary team is fully dedicated to patient care. Occasionally, we will get pulled away from record keeping to tend to immediate patient needs, which means that all treatments and services may not be entered into the patient record at the time a client checks out after a visit.
While we do our best to ensure comprehensive billing is complete when you check out, this may not be possible (especially if we are seeing you on farm). In such cases, a final bill will be completed and sent out by the end of the month in which the service was provided. Owners
have 30 days after receiving a final bill to pay any outstanding charges in full. If payment is not received by this time, our office manager will attempt to establish communication so we can address any miscommunication and establish a financial plan. Accounts will be sent to collections should they remain unaddressed by 90 days post service.
In the case of an emergency, your pet will be stabilized before your medical options are
presented unless otherwise stated. We work closely with several speciality clinics to ensure
your animal can receive the best possible care within your financial means.
We offer a wide range of services, testing and treatments in order to give your animal the best chance to thrive. We aim to discuss all medical options with you and help you in deciding on a course of action for diagnostics and treatment that is within your financial means. We are happy to provide written estimates at your request; simply ask your veterinarian, or any member of your veterinary team and we will create one specific to your animal’s needs.
Estimates and treatment plans may change during the course of treatment based on decisions you and your veterinarian make. If you are on a budget, it is your responsibility to let your veterinarian know as soon as possible so that we can customize a treatment plan for you and your animal.
Accepted forms of payment
For your convenience, we accept the following payment methods: cash, cheque, MasterCard, Visa, debit, and Interac e-transfer.
We understand that sometimes we can be faced with a difficult financial situation and are unable to pay up front, especially if unplanned. Pioneer Veterinary Services works with two finance companies in hopes to help ease this difficulty. We recommend starting the application process prior to your scheduled appointment to help ease the process in the comfort of your home. Do not hesitate to reach out to use if you have any questions about this process. You can start your application today by selecting one of the following links below.
Insurance: As with other types of insurance, pet owners can pay a regularly timed premium to transfer the economic risk of having to pay directly for their pet’s medical expenses. Choosing an insurance plan can be overwhelming. Please let us know if we can help you with this process. One widely used insurance program available to you is Trupanion |
Medical Insurance for Pets
Request Help from an Organization.-There are several organizations such as Tails of Help who are focused on helping low income families get their pets the medical care they need. Please let us know if we can assist you in finding the help you need.
Pet Card: We understand that sometimes we can be faced with a difficult financial situation and are unable to pay up front, especially if unplanned. Pioneer Veterinary Services works with two finance companies in hopes to help ease this difficulty. We recommend starting the application process prior to your scheduled appointment to help ease the process in the comfort of your home. Do not hesitate to reach out to use if you have any questions about this process. You can start your application today by selecting one of the following links below.
Clinic Payment Plans: If you are a regular client of good standing, our office staff would love to work with you to determine a financially achievable payment plan. A meeting with our office manager will be arranged at which time a monthly payment plan with an achievable completion date will be established. Please let our reception staff know if this is an option you would like to pursue.
Late, Cancellation and No-Show Fees
Please respect our time by arriving for your appointments on time and providing 24 hours of notice for any cancellations. We understand that accidents happen; however, if your appointment is missed without reasonable notice or reason, we will charge a flat fee of $45.00 along with a 25% value of the services booked (ie. spay, neuter etc.) to your account. These fees have unfortunately become necessary due to an increased demand for our veterinarians, along with increasing numbers of missed appointments without notice. Failure to pay no-show and late cancellation fees may result in your account being sent to collections (see Preliminary and Final Billing for details).
Should you be late to your animal’s appointment, please be aware that you may have to forfeit your appointment time as we are often tightly booked throughout the day. As always, we will try our best to accommodate you at a later time, but this cannot be guaranteed.